Before dispatch
Use Account > Orders to request cancellation while the order is in an eligible pre-dispatch state. The request is sent to the operational order system and is handled idempotently.
After dispatch
Cancellation may no longer be possible after dispatch. Contact customer care and review the Returns & Refunds policy instead. Refusing delivery does not automatically create an approved refund.
Exceptions and refunds
Custom, made-to-order, or specially procured project items may have restricted cancellation terms disclosed before confirmation. Any eligible prepaid refund follows the verified payment route; Cash on Delivery orders have no payment refund before collection.
