Last updated: 16 October 2026
Open a dispute within 7 days
Sign in to your Gribon Account, open Enquiries, choose Product dispute, and select the affected order and items. Report a wrong, missing, damaged, or defective item within 7 calendar days of delivery.
The seven-day window is the time to open your dispute. A case opened within that window can continue through review and resolution afterward. Opening a dispute does not automatically approve a return, replacement, or refund.
Review and supporting evidence
Our customer care team reviews the issue, product condition, order and delivery details, and available evidence. Inspection may be needed before a replacement or refund is approved. Continue the conversation in your dispute chat.
- Provide your order number, affected item or SKU, and a description of the issue.
- Share clear product and packaging photos to help explain the problem.
- Share unboxing evidence if available for damage or missing items.
- Keep supplied accessories, manuals, labels, and packaging for inspection or an approved return.
Eligibility and exclusions
We do not accept change-of-mind returns, including for unused items or made-to-order, custom-finish, and specially procured project items.
Damage caused after delivery by incorrect storage, handling, installation, use, or alteration is not covered by this returns policy. Opening or inspecting a product does not by itself exclude a claim that the item was originally wrong, damaged, or defective. A missing item can also be reported through the same dispute process.
Approved returns and replacements
Eligible cases may be resolved with an approved replacement or refund. When a return is approved, GribonHome arranges and pays the return courier charges. There is no restocking fee. Follow the return instructions provided in your dispute chat.
Refund timing
An approved refund is completed within 10 calendar days after we receive the returned item, including inspection and processing. Refunds use the applicable original payment route or another verified method for Cash on Delivery orders.
