Eligible requests
Contact customer care within 7 calendar days of delivery for a wrong, missing, damaged, or defective item. Change-of-mind requests may be considered only when an item is unused, uninstalled, complete, and in its original saleable packaging.
What we need
- Order number and SKU
- Reason for the request
- Clear product and packaging images
- Unboxing evidence when damage or missing parts are reported
- All supplied accessories, manuals, and labels
Items normally not returnable
- Installed, used, altered, or damaged-after-delivery products
- Made-to-order, custom-finish, or specially procured project items
- Products missing serial labels, accessories, or original packaging
- Damage caused by incorrect storage, handling, or installation
Inspection and refund
Approval may require inspection. Once an eligible return is received and checked, the refund is processed through the applicable original payment route or another verified method for Cash on Delivery orders. Bank processing time is outside GribonHome control.
