Making a claim
- Keep the invoice and order number.
- Share the SKU, issue description, and clear images or video.
- Allow reasonable diagnosis or inspection where required.
- Follow the product care and installation instructions.
Typical exclusions
- Incorrect installation or incompatible plumbing conditions
- Normal wear, deposits, scratches, or finish damage from harsh cleaners
- Misuse, impact, alteration, or unauthorised repair
- Consumable parts unless specifically covered
Resolution
An accepted claim may be resolved through repair, part replacement, product replacement, or another remedy appropriate to the product terms and applicable law.
